LGH Introduces Patient Advocate Representative!

Medicare Value Based Purchasing Program
And
Patient Experience of Care

As healthcare costs continue rising the Federal Government has decided to change the way Medicare reimburses hospitals from a system of activity to pay for performance in a system called Value-Based Purchasing. This means that hospitals that do well versus specific benchmarks will be rewarded and hospitals that perform poorly will be penalized.  Pay-For- Performance (P4P) and Patient Experience of Care are also terms that will permeate the industry as random surveys of patients are performed about how they view their recent experience in the hospital.  Every hospital will focus on the clinical aspects of the benchmarks used because that’s their primary business. But those hospitals that work to distinguish themselves in the Patient Experience of Care will set themselves apart from their competitors based on the way they educate and “treat” their patients. Think customer service not treatment of care.

There are two areas that Medicare and CMS will benchmark:

  • How closely hospitals follow best practices and meet or exceed specific clinical benchmarks

  • How well hospitals enhance the patient’s experience of care

  • The Patient Experience of Care survey will include feedback from patients on these areas:
  • How well nurses communicate with patients

  • How well doctors communicate with patients

  • How responsive hospital staff is to patients’ needs

  • How well caregivers managed patients’ pain

  • How well caregivers explain patients’ medications to them

  • How clean and quiet was the hospital  

  • How well caregivers explained the steps patients and families need to take to care of themselves outside of the hospital (i.e., discharge instructions)

  • The survey also asks patients to give an overall satisfaction rating to their hospital stay.

 

Recent research says that:

  •          Patients understand only about 50% of what their doctors discuss with them.

  •          60% of patients do not understand the information they are given about an upcoming treatment or procedure.

  •          In a related study, patients forgot 80% of what they were told and 50% of the remembered data was recalled incorrectly

  •          On top of this 14% of inpatients will be re-admitted within one month and up to 49% within one year.

  •          75% of these re-admissions could be prevented through supplemental patient education.

 

LaSalle General Hospital recognizes the importance of bridging the gap between clinical care and the entire satisfaction of our patients.  LGH recently expanded the role of one of our own, Erin Masters, into the role of Marketing / Patient Advocate.  In addition to efforts to highlight all service lines of LGH to the community and referring providers, Erin will be making regular visits to our patients while they are in the hospital.  She will be the liaison for the patients and provide feedback to the clinical and administrative staff regarding patient concerns during their hospital stay.

Erin has been an employee of LaSalle General Hospital for 2 years, she started out as Dr. Gallaspy’s Office Manager then as our Wellness Center Office Manager.  Erin has learned a lot about our hospital in the last year through assisting with coordinating marketing and public relations.  She is a graduate of University of Louisiana at Monroe with a Bachelor’s Degree in Business Administration & Marketing.  Please feel free to send any feedback or comments regarding the improvement of patient satisfaction to Erin at emasters@lgh-jena.org

Category: 
General News

Meet Rosie, Our New 'Employee'

Everyone take a moment to stop by the Emergency Room and greet the newest member of our staff.  Rosie was donated to LGH by the Ladies Auxiliary, they use their member dues, bake sale donations, and proceeds from the gift shop to “give back” to the hospital in forms such as this.  Rosie is a state of the art exam light.  Her coworkers said she is the brightest employee they have ever had and when she smiles she lights up the room.  She is a wonderful tool for patient care!! 

The gift shop is located at the front entrance of the hospital, if you see our Pink Ladies please tell them thank you and that we appreciate all they do.  Stop by the gift shop and check out what they have!!

Category: 
General News

Mardi Gras at LGH

LaSalle Nursing Home paraded the halls of LGH on Fat Tuesday with residents throwing beads and candy to employees. We got some great pictures of these happy patients! Not to mention, some yummy treats and flashy beads! 

 

Check Out Some photos HERE

Category: 
People & Employees

February Employee of the Month- Linda Gibbs

Congratulations to Linda Gibbs, CNA who has been employed with LaSalle General hospital since December of 2003. She is our employee of the month for February 2012!! 

Category: 
People & Employees

Employee of the Month: January

Congratulations to our January 2012 Employee of the Month, Deann Vickers.  Deann has been an employee of LaSalle General Hospital for almost 3 years and serves as one of our Radiologic Technologists.  Thank you Deann for your hard work and congratulations!

Category: 
People & Employees

Farewell and Good Luck Billy Page!



There was a short reception for our Administrator/CEO yesterday at 2PM where employees were invited to come say their goodbyes and eat some cake and punch.  Mr. Billy was given a gift from LGH and honored at this reception with several employees attending to support his farewell.  Good luck Mr. Billy!!



Category: 
People & Employees

New Tenants In Medical Office

We are pleased to announce that we now have Chiropractic Services in our Medical Office!

Suite F now houses Chiropractor and a Licensed Massage Therapist.  

Along with general chiropractic services, this office also offers spinal decompression/traction as an alternative to surgery; as well as being certified in Graston Technique which is a special soft tissue technique.  They also have a hydro massage bed that uses water therapy.  Private Insurance is accepted as well as most workman’s comp cases.  For details on pricing for massages and the water bed (hydro massage) please call the office at 992-2022.  Gift certificates are available.



(L-R):  Karen Creel, Clinic Director;  Dr. Walter Creel, Doctor of Chiropractic; Rebecca Zeagler, Doctor of Chiropractic; Sadie Whatley, Licensed Massage Therapist


Category: 
People & Employees

Fall 5k Run

We held our 2nd 5K Run this past Saturday and had 35 Register for the run.  We want to say thank you to all who participated and helped coordinate the run.  The winners are as follows!

1st place overall (Men)

Moses Chelimo  17:59

 

2nd Place Overall (Men)

Michael Anderson 18:03

 

 

3rd Place Overall (Men)

Kevin Johnston 21:28

1st Place Overall (Women)

Surmartha Wallace 23:36

 

2nd Place Overall (Women)
Ashley Underwood 26:31

  

3rd Place Overall (Women)

Marcia Barrett 28:42

Category Winners:

15-19 years old:  

Garrett Lollar 46:08

 

20-29 years old: 

Moses Chelimo 17:59

Ashley Underwood 26:31

 

30-39 years old:

Daniel Breithaupt 27:23

Laurel Crouch 29:45

 

40-49 years old:

Monty Smith 21:58

Surmartha Wallace 23:36

 

50-59 years old:

Kevin Johnston 21:28

Barbara Wilson 39:34

 

60-69 years old:

Roosevelt Savage 25:46

Sheryl Paul 44:01

 

Category: 
People & Employees

Our Active Veteran! We are So Proud of Dr. Gallaspy!

Dr. Gallaspy has been enlisted with the National Guard since 1991, has served in Iraq and Afghanistan, and remains in service with them.  He was just deployed this year to Afghanistan and continues to serve as Lt. Colonel.  Take a minute to tell him how proud we are to have him back home and here at our hospital!!


 

Category: 
People & Employees

November Employee of the Month

Krissie Weaver – HIM Clerk was chosen as November’s employee of the month.

  Thanks Krissie for being such a wonderful employee!! 


Category: 
People & Employees

Employee of the Month

Category: 
General News

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